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Course Overview

Companies lose millions of pounds due to workplace conflicts. When the boss intrudes on subordinates personal space, when gossiping about co-workers becomes the norm of the workplace, the workplace is gradually destroyed.  At the end of the day, such a work environment can not bring desired success and costs companies millions of pounds every year.   

The comprehensive  level 2 certificate in workplace management civility training program will teach you the essential strategies, methods and process of workplace management and civility, its importance for the company and it’s common cause and effects. 

After successful completion of this course, you will develop workplace conflict resolution skills, successful communication skills and the ability to implement workplace management civility. These skills will add extra value to your resume and make you worthy in the competitive job market. So, enrol in this course now and boost your career towards success.

Key Topics to Be Covered

  • Tips to practise workplace etiquette
  • How incivility affects the company’s revenue 
  • Different styles of conflict management 
  • Different types of communication 
  • How to institutionalise workplace management civil policies
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Learning Outcomes

  • Understand the different elements of effective communication, particularly effective para-verbal and non-verbal communication 
  • Learn how to diagnose uncivil behaviour 
  • Learn how to practice workplace etiquette 
  • Understand the costs of incivility, as well as the rewards of civility, within the workplace
  • Learn how to create a civil work environment 
  • Learn how to manage particular conflicts in the workplace

Course Preview

Your Path to Success

On successful completion of this course, you will have learned the fundamental methods, strategies, and principles of workplace management civility, with knowledge of best practice and how to utilise these skills in real life.  On successful completion of this course, you will have conflict resolution skills, successful verbal and non-verbal communication skills and the ability to implement civil behaviour in the workplace management that will help you to fast track your career in your chosen profession. The skills will enhance your CV and will make you worthy in the competitive job market.

Skills You Will Gain

  • Excellent ability to manage conflicts in the workplace 
  • Ability to implement civil behaviour in the workplace 
  • Ability to communicate successfully in para-verbal and non-verbal communication 
  • Develop excellent listening skills and  appreciative inquiry
  • Develop excellent ability to develop a civil working environment 
  • Excellent ability to diagnose the cause of uncivil behaviour

Is This Level 2 Certificate Course in Workplace Management Civility Course Right for You

This course is right for any aspiring individual who wants to gain in-depth knowledge, understanding and skills of workplace management civility, to implement it in real-life and fast track their career with this high-valued skill. There are no specific entry requirements for this course, which can be studied on a part-time or full-time basis.

Assessment Process

Once you have completed the modules in the course, your skills and knowledge will be tested with an automated multiple-choice assessment, after which you will receive instant results.

Show off Your New Skills: Get a Certification of Completion

Upon passing the assessment, you will receive proper certification that is recognised all over the UK as well as internationally. The PDF certificate is free of cost which you can download instantly upon completing the assessment or you can order it online. You can also receive an original printed copy of the certificate for showcasing your achievement anywhere and everywhere, which will be sent to you by post. The postal fee for this printed copy is only £5.99, with no additional fees or expense.

Course Curriculum

Module One: Introduction
Introduction 00:16:00
Module Two: Effective Work Etiquette
Effective Work Etiquette 00:17:00
Module Three: Costs and Rewards
Costs and Rewards 00:17:00
Module Four: Conflict Resolution
Conflict Resolution 00:13:00
Module Five: Getting to the Cause
Getting to the Cause 00:18:00
Module Six: Communication
Communication 00:11:00
Module Seven: Negotiation
Negotiation 00:14:00
Module Eight: Identifying Your Need
Identifying Your Need 00:14:00
Module Nine: Writing a Civility Policy
Writing a Civility Policy 00:18:00
Module Ten: Implementing the Policy
Implementing the Policy 00:13:00
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