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Course Overview Companies lose millions of pounds due to workplace conflicts. When the boss intrudes on subordinates’ personal space, when …
Module One: Introduction | |||
Introduction | 00:16:00 | ||
Module Two: Effective Work Etiquette | |||
Effective Work Etiquette | 00:17:00 | ||
Module Three: Costs and Rewards | |||
Costs and Rewards | 00:17:00 | ||
Module Four: Conflict Resolution | |||
Conflict Resolution | 00:13:00 | ||
Module Five: Getting to the Cause | |||
Getting to the Cause | 00:18:00 | ||
Module Six: Communication | |||
Communication | 00:11:00 | ||
Module Seven: Negotiation | |||
Negotiation | 00:14:00 | ||
Module Eight: Identifying Your Need | |||
Identifying Your Need | 00:14:00 | ||
Module Nine: Writing a Civility Policy | |||
Writing a Civility Policy | 00:18:00 | ||
Module Ten: Implementing the Policy | |||
Implementing the Policy | 00:13:00 |
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