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Course Overview

This Customer Service Diploma – CPD Accredited is designed by industry experts and will give you a thorough understanding of this topic. Our courses are designed with easy to understand modules that break down each topic and gives our learners proper training on the subject.

If you want to work in this sector and stand out from the rest of the competition, then our Customer Service Diploma – CPD Accredited is the perfect place to start.

We guarantee that you will gain relevant skill and will gain tremendous knowledge on the subject. And the professional qualifications that you achieve after completing the course will help you greatly in procuring a job in the relevant field.

Enjoy a pleasant learning experience with the Academy for Health & Fitness. Enrol in our Customer Service Diploma – CPD Accredited Today!

Key Topics to Be Covered

  • The key to excellent customer service
  • Identifying customer expectations
  • Telephone etiquette dos and don’ts
  • How to handle complaints professionally
  • Stress management techniques
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Learning Outcomes

  • Learn how to handle complaints professionally and with confidence
  • Develop the essential communication skills to deal with all types of customers
  • Know how to provide excellent customer service over the phone
  • Understand the steps to successful stress management for the workplace
  • Identify what your customers’ want and expect from your service
  • Take your career to the next level with an accredited qualification

Course Preview

Your Path to Success

On successful completion, you will have the essential skills needed to provide excellent customer service face-to-face and over the phone. This accredited course can be used to enhance your CV as proof of your new skills. You will have a better understanding of what customers want and how to improve the customer journey to promote brand loyalty.

Skills You Will Gain

  • Excellent customer service skills
  • Telephone etiquette
  • Stress management
  • Communication skills

Is This Customer Service Diploma Course Right for You?

This course applies to anyone who is looking to kickstart their career in a customer-facing role, as well as customer service professionals who want to brush up on their skills and knowledge. There are no specific entry requirements for this course. This course is designed for both part-time and full-time students to provide you with ease of access.

Assessment Process

Once you have finished the learning stages in the course, your abilities will be assessed by an automated multiple-choice question session, after which you will receive the results immediately.

Showcase Your Accomplishment of New Skills: Get a Certification of Completion

To receive the CPD and IAO approved certificate, learners must successfully complete the course assessment. For only £10, you may obtain digital certificates. Learners in the UK can buy printed hard copies for £29, while overseas students can buy printed hard copies for £39.

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Course Curriculum

Understanding Customer Service
Understanding Customer Service 00:17:00
Identifying Customer Expectations 00:07:00
Providing Excellent Customer Service 00:07:00
Focusing on the Customer
Focusing on the Customer 00:08:00
Customer Service and the Telephone
Customer Service and the Telephone 00:08:00
Handling Complaints
Handling Complaints 00:12:00
Enduring Stress
Enduring Stress 00:13:00


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