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Course Overview A satisfied customer is an asset in business, and it’s not only the product itself but also the …
Module One: The Basics (I) | |||
The Basics (I) | 00:09:00 | ||
Module Two: The Basics (II) | |||
The Basics (II) | 00:07:00 | ||
Module Three: Phone Etiquette | |||
Phone Etiquette | 00:07:00 | ||
Module Four: Tools | |||
Tools | 00:07:00 | ||
Module Five: Speaking Like a Star | |||
Speaking Like a Star | 00:08:00 | ||
Module Six: Types of Questions | |||
Types of Questions | 00:09:00 | ||
Module Seven: Benchmarking | |||
Benchmarking | 00:07:00 | ||
Module Eight: Goal Setting | |||
Goal Setting | 00:09:00 | ||
Module Nine: Key Steps | |||
Key Steps | 00:08:00 | ||
Module Ten: Closing | |||
Closing | 00:08:00 |
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