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Course Overview

This business etiquette course is designed to provide learners with the key skills to enhance their professional image in the workplace. It will introduce special techniques that will help them to master job interviews, form strong working relationships, improve their communication skills and much more. This course applies to anyone working within a business environment, particularly corporate roles where professional guidelines must be strictly adhered to.

Key Topics to Be Covered

  • What is etiquette, and why is it important?
  • Pre, during and post Interview tips and techniques
  • Planning and attending business meetings
  • Electronic etiquette guidelines and best practice
  • Multicultural etiquette & championing diversity
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What You’ll Learn

  • Understand the different types of interviews and how to plan for them
  • Learn how to deliver professional voicemails and instant messages
  • Know how to champion diversity and inclusivity in the workplace
  • Gain the skills to plan for different types of meetings effectively 
  • Understand what you should and shouldn’t do during a conference call
  • Present yourself well when meeting and greeting clients

Course Preview

Your Path to Success

On successful completion, you will have an excellent understanding of how to conduct yourself within a business environment, with the communication skills and confidence to form strong working relationships and prove your professionalism in any workplace setting.

Skills You Will Gain

  • Excellent etiquette skills
  • Professional competency skills
  • Communication & social  skills

Is This Business Etiquette and Professional Behaviour Course Right for You?

This training course is ideal for those who are looking to gain valuable transferable skills required to master job interviews, communicate better with colleagues and clients, and enhance their professional image in the workplace. There are no specific entry requirements for this course.

Assessment Process

Once you have finished the learning stages in the course, your abilities will be assessed by an automated multiple-choice question session, after which you will receive the results immediately.

Showcase Your Accomplishment of New Skills: Get a Certification of Completion

To receive the CPD and IAO approved certificate, learners must successfully complete the course assessment. For only £10, you may obtain digital certificates. Learners in the UK can buy printed hard copies for £29, while overseas students can buy printed hard copies for £39.

Course Curriculum

Principles of Professional Behavior
What is Etiquette? 00:05:00
Always Be Your Best 00:12:00
Always Be Your Best When Meeting and Greeting 00:06:00
Interview Etiquette
Types of Interviews 00:07:00
Planning for the Interview 00:07:00
During the Interview 00:13:00
Planning and Attending Business Meetings
Types of Meetings 00:06:00
Planning Conference Call Meetings 00:10:00
Meal Meetings 00:09:00
Electronic Etiquette
Voicemail 00:08:00
Instant Messaging 00:09:00
Multicultural Etiquette
Five Steps to Dealing with Diversity 00:13:00


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