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Course Overview

Enhance your professional skills to a whole new level with the best-selling and award-winning Airport Management and Customer Service course! Don’t waste time with poor quality training – study the Airport Management and Customer Service and get an expertly-designed, great value training experience. Learn from industry professionals and quickly equip yourself with the specific knowledge and skills you need to excel in your chosen career through the Airport Management and Customer Service online training course.

The Airport Management and Customer Service online training course is accredited by the CPD and provides 10 points without the need for any further training. Students can expect to complete this Airport Management and Customer Service training course in around 03 hours. You’ll also get dedicated expert assistance from us to answer any queries you may have while studying our Airport Management and Customer Service course.

The Airport Management and Customer Service course is broken down into several in-depth modules to provide you with the most convenient and rich learning experience possible. Upon successful completion of the Airport Management and Customer Service course, you will receive an instant e-certificate as proof of the comprehensive skill development and competency. Add these amazing new skills to your resume and boost your employability by simply enrolling on this Airport Management and Customer Service course.

With this comprehensive Airport Management and Customer Service, you can achieve your dreams and train for your ideal career. The Airport Management and Customer Service provides students with an in-depth learning experience which you can work through at your own pace to enhance your professional development. The Airport Management and Customer Service covers everything you need in order to progress in your chosen career.

Enrolling on the Airport Management and Customer Service will ensure that you land your dream career faster than you thought possible. Stand out from the crowd and train for the job you want with the Airport Management and Customer Service program.

Key Topics to Be Covered

  • An Introduction to the Air Transportation Network
  • Airport Management Skills, Duties & Responsibilities
  • An Overview of UK Airport Expansion Plans
  • Airport Classifications and Variations Among Airports
  • The Economic Structure of Airports
  • Operations and Maintenance Procedures
  • Airport Security, Emergency Operations & Communications
  • Performance Measurement: Advantages and Pitfalls
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Learning Outcomes

  • Develop the skills, knowledge and credentials to become a qualified airport manager
  • Understand the nature of the aviation industry and the structure of airports
  • Learn about the different classifications of airports and the airport workforce
  • Familiarise with key operations, emergency and maintenance procedures
  • Gain an in-depth understanding of airport expansion plans in the UK
  • Broaden your knowledge of the aviation experience and airport customer service
  • Understand the nature and history of the airline industry, as well as its new developments 
  • Learn about the principles of management and leadership in the airport industry

Course Preview

Skills You Will Gain

  • Management skills
  • Knowledge of the aviation industry
  • Multi-tasking and organisation
  • Customer service

Is This Airport Management and Customer Service Course Right for You?

This comprehensive training course is ideal for anyone who is interested in a career in airport management and has practical knowledge of the travel, tourism and aviation industry. There are no specific entry requirements for this course, which can be studied on a part-time or full-time basis.

Assessment Process

Once you have completed all the modules in the Airport Management and Customer Service course, your skills and knowledge will be tested with an automated multiple-choice assessment. You will then receive instant results to let you know if you have successfully passed the Airport Management and Customer Service course.

Showcase Your Accomplishment of New Skills: Get a Certification of Completion

To receive the CPD and IAO approved certificate, learners must successfully complete the course assessment. For only £10, you may obtain digital certificates. Learners in the UK can buy printed hard copies for £29, while overseas students can buy printed hard copies for £39.

Course Curriculum

Module 01: Introduction
Introduction 00:23:00
Module 02: Ownership
Ownership 00:11:00
Module 03: Organization
Organisation 00:12:00
Module 04: Economic Structure
Economic Structure 00:09:00
Module 05: Structure of Relationships
Structure of Relationships 00:22:00
Module 06: Operations and Maintenance
Operations and Maintenance 00:25:00
Module 07: Master Planning
Master Planning 00:10:00
Module 08: Civil Aviation Responsibilities
Civil Aviation Responsibilities 00:04:00
Module 09: Aircraft Trading, Finance and Leasing
Aircraft Trading, Finance and Leasing 00:09:00
Module 10: Litigation and Dispute Resolution
Litigation and Dispute Resolution 00:11:00
Module 11: Environmental Issues
Environmental Issues 00:21:00
Module 12: Performance Measurement
Performance Measurement 00:20:00
Module 13: Comparison to Foreign Airports
Comparison to Foreign Airports 00:13:00
Module 14: Future Directions
Future Directions 00:14:00


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