Course Curriculum
Module One: Who We Are and What We Do | |||
Who We Are and What We Do | 00:17:00 | ||
Module Two: Establishing Your Attitude | |||
Establishing Your Attitude | 00:16:00 | ||
Module Three: Identifying and Addressing Customer Needs | |||
Identifying and Addressing Customer Needs | 00:17:00 | ||
Module Four: Generating Return Business | |||
Generating Return Business | 00:17:00 | ||
Module Five: In-Person Customer Service | |||
In-Person Customer Service | 00:10:00 | ||
Module Six: Giving Customer Service over the Phone | |||
Giving Customer Service over the Phone | 00:11:00 | ||
Module Seven: Providing Electronic Customer Service | |||
Providing Electronic Customer Service | 00:14:00 | ||
Module Eight: Recovering Difficult Customers | |||
Recovering Difficult Customers | 00:17:00 | ||
Module Nine: Understanding When to Escalate | |||
Understanding When to Escalate | 00:14:00 |
Review
COURSE REVIEWS
Course Reviews
No Reviews found for this course.