Name: Hotel Management with Hotel Receptionist and Hospitality Management
Price: 421 GBP
Rating: 4.7 (6 reviews)

Course Overview

Do you love meeting new people every day? How about a career where you can meet new people from around the world every day? Isn’t it exciting? Start your career as a hotel receptionist. If you are already involved in this exciting job, learn skills to become a star performer and fast track your career as a hotel receptionist. The comprehensive Hotel Receptionist Diploma course will teach you the essential methods, strategies and fundamentals of effective customer management and communication in the hotel reception area. You will learn team coordination skills, stress management skills, guest management skills, and various telephone etiquettes that will make you confident and an expert hotel receptionist. Enrol in this course today, and fast track your career as a hotel receptionist.

Key Topics to Be Covered

Core skills required for a hotel receptionist
Successful customer service strategies in the hotel reception
Basic telephone etiquettes explained
How to handle difficult hotel guests
Key techniques to control stress on the job
How to ensure safety and security in the hotel

Learning Outcomes

Gain successful communication skills.
Excellent ability to handle difficult guests
Learn how to handle stress on the job
Understand how to follow a brand standard in the hospitality world
Develop the ability to administrate the hotel reception areas
Gain team coordination skills
Understand the role and responsibilities of the hotel receptionist

Course Preview

Your Path to Success

On successful completion of this course, you will understand the fundamental methods, strategies, and principles of customer service in the hotel reception area, with knowledge of best practice and how to utilise these skills in real life. You will gain communication skills, customer service skills and practical sales skills that will help you to fast track your career as a hotel receptionist.

Skills You Will Gain

Excellent communication skills
Develop excellent customer support skills
Ability to handle difficult guests
Gain excellent ability to work in a team
Ability to ensure safety and security for the hotel

Is the Hotel Management with Hotel Receptionist and Hospitality Management Course Right for You?

This course is right for aspiring hotel receptionists or individuals who wish to gain in-depth knowledge and understanding of telesales, to implement it in real-life and fast track their career with this high-valued skill. There are no specific entry requirements for this course, which can be studied on a part-time or full-time basis.

Assessment Process

Once you have completed the modules in the course, your skills and knowledge will be tested with an automated multiple-choice assessment, after which you will receive instant results.

Showcase Your Accomplishment of New Skills: Get a Certification of Completion

To receive the CPD and IAO approved certificate, learners must successfully complete the course assessment. For only £10, you may obtain digital certificates. Learners in the UK can buy printed hard copies for £29, while overseas students can buy printed hard copies for £39.

Course Curriculum

Module 01: An Overview of Hotel Reception
	An Overview of Hotel Reception	00:30:00
Module 02: Hotel Reception Standard Procedures
	Hotel Reception Standard Procedures	00:25:00
Module 03: Customer Service in Hotel Reception
	Customer Service in Hotel Reception	00:29:00
Module 04: Communication Skills Required for Hotel Reception
	Communication Skills Required for Hotel Reception	00:41:00
Module 05: Telephone Handling in a Hotel
	Telephone Handling in a Hotel	00:35:00
Module 06: How to Handle Difficult Hotel Guests
	How to Handle Difficult Hotel Guests	00:28:00
Module 07: Administrative Skills as a Hotel Receptionist
	Administrative Skills as a Hotel Receptionist	00:18:00
Module 08: Computer Skills and Programs
	Computer Skills and Programs	00:14:00
Module 09: Brand Standards in the Hospitality World
	Brand Standards in the Hospitality World	00:22:00
Module 10: Being a Team Player: Working with Other Hotel Departments
	Being a Team Player Working with Other Hotel Departments	00:13:00
Module 11: Safety and Security in the Hotel
	Safety and Security in the Hotel	00:41:00
Module 12: Sales and Marketing as a Hotel Receptionist
	Sales and Marketing as a Hotel Receptionist	00:28:00
Module 13: Dressing the Part: Creating the Professional Look in Hospitality
	Dressing the Part Creating the Professional Look in Hospitality	00:11:00
Module 14: Keeping Stress Under Control on the Job
	Keeping Stress Under Control on the Job	00:24:00
Module 15: Legal Issues in Hospitality
	Legal Issues in Hospitality	00:25:00
Module 16: The Future for Hotel Receptionists
	The Future for Hotel Receptionists	00:24:00