Do you love meeting new people every day? How about a career where you can meet new people from around the world every day? Isn’t it exciting? Start your career as a hotel receptionist. If you are already involved in this exciting job, learn skills to become a star performer and fast track your career as a hotel receptionist. The comprehensive Hotel Receptionist Diploma course will teach you the essential methods, strategies and fundamentals of effective customer management and communication in the hotel reception area. You will learn team coordination skills, stress management skills, guest management skills, and various telephone etiquettes that will make you confident and an expert hotel receptionist. Enrol in this course today, and fast track your career as a hotel receptionist.
Key Topics to Be Covered
- Core skills required for a hotel receptionist
- Successful customer service strategies in the hotel reception
- Basic telephone etiquettes explained
- How to handle difficult hotel guests
- Key techniques to control stress on the job
- How to ensure safety and security in the hotel
- Gain successful communication skills.
- Excellent ability to handle difficult guests
- Learn how to handle stress on the job
- Understand how to follow a brand standard in the hospitality world
- Develop the ability to administrate the hotel reception areas
- Gain team coordination skills
- Understand the role and responsibilities of the hotel receptionist
Your Path to Success
On successful completion of this course, you will understand the fundamental methods, strategies, and principles of customer service in the hotel reception area, with knowledge of best practice and how to utilise these skills in real life. You will gain communication skills, customer service skills and practical sales skills that will help you to fast track your career as a hotel receptionist.
Skills You Will Gain
- Excellent communication skills
- Develop excellent customer support skills
- Ability to handle difficult guests
- Gain excellent ability to work in a team
- Ability to ensure safety and security for the hotel
Is the Hotel Management with Hotel Receptionist and Hospitality Management Course Right for You?
This course is right for aspiring hotel receptionists or individuals who wish to gain in-depth knowledge and understanding of telesales, to implement it in real-life and fast track their career with this high-valued skill. There are no specific entry requirements for this course, which can be studied on a part-time or full-time basis.
Once you have completed the modules in the course, your skills and knowledge will be tested with an automated multiple-choice assessment, after which you will receive instant results.
Showcase Your Accomplishment of New Skills: Get a Certification of Completion
To receive the CPD and IAO approved certificate, learners must successfully complete the course assessment. For only £10, you may obtain digital certificates. Learners in the UK can buy printed hard copies for £29, while overseas students can buy printed hard copies for £39.
|Module 01: An Overview of Hotel Reception|
|An Overview of Hotel Reception||00:30:00|
|Module 02: Hotel Reception Standard Procedures|
|Hotel Reception Standard Procedures||00:25:00|
|Module 03: Customer Service in Hotel Reception|
|Customer Service in Hotel Reception||00:29:00|
|Module 04: Communication Skills Required for Hotel Reception|
|Communication Skills Required for Hotel Reception||00:41:00|
|Module 05: Telephone Handling in a Hotel|
|Telephone Handling in a Hotel||00:35:00|
|Module 06: How to Handle Difficult Hotel Guests|
|How to Handle Difficult Hotel Guests||00:28:00|
|Module 07: Administrative Skills as a Hotel Receptionist|
|Administrative Skills as a Hotel Receptionist||00:18:00|
|Module 08: Computer Skills and Programs|
|Computer Skills and Programs||00:14:00|
|Module 09: Brand Standards in the Hospitality World|
|Brand Standards in the Hospitality World||00:22:00|
|Module 10: Being a Team Player: Working with Other Hotel Departments|
|Being a Team Player Working with Other Hotel Departments||00:13:00|
|Module 11: Safety and Security in the Hotel|
|Safety and Security in the Hotel||00:41:00|
|Module 12: Sales and Marketing as a Hotel Receptionist|
|Sales and Marketing as a Hotel Receptionist||00:28:00|
|Module 13: Dressing the Part: Creating the Professional Look in Hospitality|
|Dressing the Part Creating the Professional Look in Hospitality||00:11:00|
|Module 14: Keeping Stress Under Control on the Job|
|Keeping Stress Under Control on the Job||00:24:00|
|Module 15: Legal Issues in Hospitality|
|Legal Issues in Hospitality||00:25:00|
|Module 16: The Future for Hotel Receptionists|
|The Future for Hotel Receptionists||00:24:00|
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