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Course Overview

Do you love meeting new people every day? How about a career where you can meet new people from around the world every day? Isn’t it exciting? Start your career as a hotel receptionist. If you are already involved in this exciting job, learn skills to become a star performer and fast track your career as a hotel receptionist. The comprehensive Hotel Receptionist Diploma course will teach you the essential methods, strategies and fundamentals of effective customer management and communication in the hotel reception area. You will learn team coordination skills, stress management skills, guest management skills, and various telephone etiquettes that will make you confident and an expert hotel receptionist. Enrol in this course today, and fast track your career as a hotel receptionist.

Key Topics to Be Covered

  • Core skills required for a hotel receptionist 
  • Successful customer service strategies in the hotel reception 
  • Basic telephone etiquettes explained 
  • How to handle difficult hotel guests
  • Key techniques to control stress on the job
  • How to ensure safety and security in the hotel
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Learning Outcomes

  • Gain successful communication skills. 
  • Excellent ability to handle difficult guests 
  • Learn how to handle stress on the job 
  • Understand how to follow a brand standard in the hospitality world 
  • Develop the ability to administrate the hotel reception areas  
  • Gain team coordination skills 
  • Understand the role and responsibilities of the hotel receptionist

Course Preview

Your Path to Success

On successful completion of this course, you will understand the fundamental methods, strategies, and principles of customer service in the hotel reception area, with knowledge of best practice and how to utilise these skills in real life. You will gain communication skills, customer service skills and practical sales skills that will help you to fast track your career as a  hotel receptionist.

Skills You Will Gain

  • Excellent communication skills 
  • Develop excellent customer support skills  
  • Ability to handle difficult guests 
  • Gain excellent ability to work in a team 
  • Ability to ensure safety and security for the hotel

Is the Hotel Management with Hotel Receptionist and Hospitality Management Course Right for You?

This course is right for aspiring hotel receptionists or individuals who wish to gain in-depth knowledge and understanding of telesales, to implement it in real-life and fast track their career with this high-valued skill. There are no specific entry requirements for this course, which can be studied on a part-time or full-time basis.

Assessment Process

Once you have completed the modules in the course, your skills and knowledge will be tested with an automated multiple-choice assessment, after which you will receive instant results.

Showcase Your Accomplishment of New Skills: Get a Certification of Completion

Upon passing the assessment, you will receive proper certification that is recognised all over the UK as well as internationally. The PDF certificate is free of cost which you can download instantly upon completing the assessment or you can order it online. You can also receive an original printed copy of the certificate for showcasing your achievement anywhere and everywhere, which will be sent to you by post. The postal fee for this printed copy is only £5.99, with no additional fees or expense.

Course Curriculum

Module 01: An Overview of Hotel Reception
An Overview of Hotel Reception 00:30:00
Module 02: Hotel Reception Standard Procedures
Hotel Reception Standard Procedures 00:25:00
Module 03: Customer Service in Hotel Reception
Customer Service in Hotel Reception 00:29:00
Module 04: Communication Skills Required for Hotel Reception
Communication Skills Required for Hotel Reception 00:41:00
Module 05: Telephone Handling in a Hotel
Telephone Handling in a Hotel 00:35:00
Module 06: How to Handle Difficult Hotel Guests
How to Handle Difficult Hotel Guests 00:28:00
Module 07: Administrative Skills as a Hotel Receptionist
Administrative Skills as a Hotel Receptionist 00:18:00
Module 08: Computer Skills and Programs
Computer Skills and Programs 00:14:00
Module 09: Brand Standards in the Hospitality World
Brand Standards in the Hospitality World 00:22:00
Module 10: Being a Team Player: Working with Other Hotel Departments
Being a Team Player Working with Other Hotel Departments 00:13:00
Module 11: Safety and Security in the Hotel
Safety and Security in the Hotel 00:41:00
Module 12: Sales and Marketing as a Hotel Receptionist
Sales and Marketing as a Hotel Receptionist 00:28:00
Module 13: Dressing the Part: Creating the Professional Look in Hospitality
Dressing the Part Creating the Professional Look in Hospitality 00:11:00
Module 14: Keeping Stress Under Control on the Job
Keeping Stress Under Control on the Job 00:24:00
Module 15: Legal Issues in Hospitality
Legal Issues in Hospitality 00:25:00
Module 16: The Future for Hotel Receptionists
The Future for Hotel Receptionists 00:24:00
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