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Course Overview Enhance your professional skills to a whole new level with the best-selling and award-winning Hotel Management & Administrative …
Hotel Management & Administrative Skills | |||
Module 01: An Overview of Hotel Reception | |||
An Overview of Hotel Reception | 00:30:00 | ||
Module 02: Hotel Reception Standard Procedures | |||
Hotel Reception Standard Procedures | 00:25:00 | ||
Module 03: Customer Service in Hotel Reception | |||
Customer Service in Hotel Reception | 00:29:00 | ||
Module 04: Communication Skills Required for Hotel Reception | |||
Communication Skills Required for Hotel Reception | 00:41:00 | ||
Module 05: Telephone Handling in a Hotel | |||
Telephone Handling in a Hotel | 00:35:00 | ||
Module 06: How to Handle Difficult Hotel Guests | |||
How to Handle Difficult Hotel Guests | 00:28:00 | ||
Module 07: Administrative Skills as a Hotel Receptionist | |||
Administrative Skills as a Hotel Receptionist | 00:18:00 | ||
Module 08: Computer Skills and Programs | |||
Computer Skills and Programs | 00:14:00 | ||
Module 09: Brand Standards in the Hospitality World | |||
Brand Standards in the Hospitality World | 00:22:00 | ||
Module 10: Being a Team Player: Working with Other Hotel Departments | |||
Being a Team Player Working with Other Hotel Departments | 00:13:00 | ||
Module 11: Safety and Security in the Hotel | |||
Safety and Security in the Hotel | 00:41:00 | ||
Module 12: Sales and Marketing as a Hotel Receptionist | |||
Sales and Marketing as a Hotel Receptionist | 00:28:00 | ||
Module 13: Dressing the Part: Creating the Professional Look in Hospitality | |||
Dressing the Part Creating the Professional Look in Hospitality | 00:11:00 | ||
Module 14: Keeping Stress Under Control on the Job | |||
Keeping Stress Under Control on the Job | 00:24:00 | ||
Module 15: Legal Issues in Hospitality | |||
Legal Issues in Hospitality | 00:25:00 | ||
Module 16: The Future for Hotel Receptionists | |||
The Future for Hotel Receptionists | 00:24:00 |
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