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Course Overview

Enhance your professional skills to a whole new level with the best-selling and award-winning Hotel Management & Administrative Skills course! Don’t waste time with poor quality training – study the Hotel Management & Administrative Skills and get an expertly-designed, great value training experience. Learn from industry professionals and quickly equip yourself with the specific knowledge and skills you need to excel in your chosen career through the Hotel Management & Administrative Skills online training course.

The Hotel Management & Administrative Skills online training course is accredited by the CPD and provides 10 points. Students can expect to complete this Hotel Management & Administrative Skills training course in around 07 hours. You’ll also get dedicated expert assistance from us to answer any queries you may have while studying our Hotel Management & Administrative Skills course.

The Hotel Management & Administrative Skills course is broken down into several in-depth modules to provide you with the most convenient and rich learning experience possible. Upon successful completion of the Hotel Management & Administrative Skills course, you will receive an instant e-certificate as proof of the comprehensive skill development and competency. Add these amazing new skills to your resume and boost your employability by simply enrolling on this Hotel Management & Administrative Skills course. 

With this comprehensive Hotel Management & Administrative Skills, you can achieve your dreams and train for your ideal career. The Hotel Management & Administrative Skills provides students with an in-depth learning experience which you can work through at your own pace to enhance your professional development. The Hotel Management & Administrative Skills covers everything you need in order to progress in your chosen career.

Enrolling on the Hotel Management & Administrative Skills will ensure that you land your dream career faster than you thought possible. Stand out from the crowd and train for the job you want with the Hotel Management & Administrative Skills program.

 

Key Topics to Be Covered

  • Core skills required for a hotel receptionist 
  • Successful customer service strategies in the hotel reception 
  • Basic telephone etiquettes explained 
  • How to handle difficult hotel guests
  • Key techniques to control stress on the job
  • How to ensure safety and security in the hotel
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Learning Outcomes

  • Gain successful communication skills. 
  • Excellent ability to handle difficult guests 
  • Learn how to handle stress on the job 
  • Understand how to follow a brand standard in the hospitality world 
  • Develop the ability to administrate the hotel reception areas  
  • Gain team coordination skills 
  • Understand the role and responsibilities of the hotel receptionist

Course Preview

Your Path to Success

This Hotel Management & Administrative Skills course will help you to kickstart or take your career in the relevant sector to the next level. This Hotel Management & Administrative Skills will help you achieve a position of respect and dignity, and you will be able to get ahead of the competition. The Hotel Management & Administrative Skills certificate will add significant weight to your CV and will help you in procuring jobs in the relevant industry. 

This Hotel Management & Administrative Skills course will equip you with the skills required to flourish in this sector.

Skills You Will Gain

  • Excellent communication skills 
  • Develop excellent customer support skills  
  • Ability to handle difficult guests 
  • Gain excellent ability to work in a team 
  • Ability to ensure safety and security for the hotel

Is the Hotel Management & Administrative Skills Course Right for You?

This Hotel Management & Administrative Skills course is ideal for anyone interested in this topic and who wants to learn more about it. This Hotel Management & Administrative Skills will help you gain a strong understanding of the core concepts and will allow you to gain in-depth knowledge of the subject matter.

This Hotel Management & Administrative Skills course is suitable for everyone. There are no specific entry requirements, and you can access the course materials from anywhere in the world.

Assessment Process

Once you have completed all the modules in the Hotel Management & Administrative Skills course, your skills and knowledge will be tested with an automated multiple-choice assessment. You will then receive instant results to let you know if you have successfully passed the Hotel Management & Administrative Skills course.

Showcase Your Accomplishment of New Skills: Get a Certification of Completion

To receive the CPD and IAO approved certificate, learners must successfully complete the course assessment. For only £10, you may obtain digital certificates. Learners in the UK can buy printed hard copies for £29, while overseas students can buy printed hard copies for £39.

Course Curriculum

Hotel Management & Administrative Skills
Module 01: An Overview of Hotel Reception
An Overview of Hotel Reception 00:30:00
Module 02: Hotel Reception Standard Procedures
Hotel Reception Standard Procedures 00:25:00
Module 03: Customer Service in Hotel Reception
Customer Service in Hotel Reception 00:29:00
Module 04: Communication Skills Required for Hotel Reception
Communication Skills Required for Hotel Reception 00:41:00
Module 05: Telephone Handling in a Hotel
Telephone Handling in a Hotel 00:35:00
Module 06: How to Handle Difficult Hotel Guests
How to Handle Difficult Hotel Guests 00:28:00
Module 07: Administrative Skills as a Hotel Receptionist
Administrative Skills as a Hotel Receptionist 00:18:00
Module 08: Computer Skills and Programs
Computer Skills and Programs 00:14:00
Module 09: Brand Standards in the Hospitality World
Brand Standards in the Hospitality World 00:22:00
Module 10: Being a Team Player: Working with Other Hotel Departments
Being a Team Player Working with Other Hotel Departments 00:13:00
Module 11: Safety and Security in the Hotel
Safety and Security in the Hotel 00:41:00
Module 12: Sales and Marketing as a Hotel Receptionist
Sales and Marketing as a Hotel Receptionist 00:28:00
Module 13: Dressing the Part: Creating the Professional Look in Hospitality
Dressing the Part Creating the Professional Look in Hospitality 00:11:00
Module 14: Keeping Stress Under Control on the Job
Keeping Stress Under Control on the Job 00:24:00
Module 15: Legal Issues in Hospitality
Legal Issues in Hospitality 00:25:00
Module 16: The Future for Hotel Receptionists
The Future for Hotel Receptionists 00:24:00
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